Privacy Policy

Who we are and what this covers

This Privacy Policy explains how Saveli (“Saveli”, “we”, “us”) collects, uses, shares and protects personal data when you visit saveli.in, create a Saveli account, use our cashback service or contact us.

Saveli is the data fiduciary for the personal data described here. We process personal data in line with the Digital Personal Data Protection Act, 2023, the rules made under it, and the Information Technology Act, 2000, as they apply to us.

Email: support@saveli.in
Post: Saveli, Tronglaobi Makha Leikai, Moirang, Manipur 795133, India

Personal data we collect

We collect only what we need to run the service:

• Account details: your name, email address and, if you choose to give it, your mobile number.
• Payout details: your UPI ID or bank account number, IFSC and account holder name, which we need to pay your cashback. We may ask for information to confirm that the account is in your name.
• Shopping activity: when you click through to a store, we create a click reference and record the store, date and time. Stores and affiliate networks then report back order details such as the order reference, order value, product category and status.
• Messages: what you send us through the contact form or by email, including any order documents you attach.
• Technical data: IP address, browser and device type, and pages visited, recorded in server logs for security and to keep the site working.

We do not ask for card numbers, card PINs, net banking passwords or OTPs, and you should never send them to us.

How we use it

• To create and manage your Saveli account.
• To track your purchases, match reported orders to your account and calculate your cashback.
• To pay confirmed cashback to your UPI ID or bank account.
• To answer your questions and follow up missing cashback claims with stores and affiliate networks.
• To send service messages about your account, cashback status and changes to our terms.
• To prevent fraud, misuse and duplicate accounts, and to keep our systems secure.
• To meet legal, tax and accounting obligations.

We will only send you marketing emails if you have agreed to receive them, and every marketing email will include a way to stop them.

Consent and lawful use

We process your personal data on the basis of the consent you give when you create an account or send us a message, and for the legitimate uses permitted by law, such as meeting a legal obligation or responding to a legal request.

You can withdraw your consent at any time by emailing us. Withdrawing consent does not affect processing that already took place. If you withdraw consent needed to run your account, we may not be able to track orders or pay cashback after that point.

Who we share it with

We do not sell your personal data. We share it only where needed to provide the service:

• Partner stores and affiliate networks: we pass a click reference so your order can be matched to you. We do not share your name, email or payout details with stores to track orders. When we raise a missing cashback claim, we share the order details you give us.
• Payment and banking providers: to send cashback to your UPI ID or bank account.
• Service providers: companies that host our website, store data or deliver email for us, under contracts that require them to protect it and use it only on our instructions.
• Authorities: where the law requires it, or to protect the rights and safety of Saveli, our members or others.

Some service providers may process data outside India. Where they do, we transfer data only as permitted under Indian law.

How long we keep it

We keep account and cashback records for as long as your account is open, and afterwards for as long as needed to settle pending cashback, resolve disputes and meet tax, accounting and other legal obligations. Messages to our support team are kept while they are needed to handle your request and any related follow-up. When data is no longer needed, we delete it or make it anonymous.

Your rights

Under Indian data protection law you can:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update your personal data;
• ask us to erase personal data we no longer need to keep;
• withdraw consent you have given;
• nominate another person to exercise your rights if you die or become unable to do so;
• raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India.

To make a request, email support@saveli.in with “Privacy request” in the subject line. We may need to confirm your identity before acting on a request.

How we protect it

We use reasonable security measures to protect personal data, including encrypted connections (HTTPS), access limited to people who need it, and providers that maintain their own security standards. No system is completely secure. If a personal data breach affects you, we will inform you and the authorities as the law requires.

Children

Saveli is for people aged 18 and over. We do not knowingly create accounts for, or collect personal data from, anyone under 18. If you believe a child has given us personal data, email us and we will delete it.

Cookies

Our use of cookies, and the cookies partner stores use to track orders, are explained in our Cookie Policy.

Changes to this policy

We may update this policy when our service or the law changes. We will change the “last updated” date above and, for significant changes, tell account holders by email before the change takes effect.

Grievances and contact

For any question, request or complaint about your personal data, contact our Grievance Officer by email at support@saveli.in with “Grievance” in the subject line, or by post at the address below. We will acknowledge your grievance and respond within the time limits set by applicable law.